FAQs
Payments & Safety
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We accept major credit cards and other secure payment options displayed at checkout.
You'll see all available payment methods before completing your order.
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Yes. Our online store is powered by Shopify, which uses secure, encrypted payment processing to help protect your information. Your payment details are handled by our payment providers.
Shipping & Delivery
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We ship throughout the United States, including Alaska and Hawaii. Delivery times vary depending on your location and the shipping method selected at checkout.
Once your order ships, you'll receive a tracking number so you can follow its progress.
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Shipping is free on orders over $100.
For orders under $100, shipping rates are calculated at checkout.
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We currently only ship within the United States, including Alaska and Hawaii.
As a small business, the complexities of international fragrance shipping are beyond our reach for now. Thanks for understanding!
Returns & Refunds
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All FZOTIC purchases are final sale. Because our products don't have tamper-evident seals, we cannot accept returns or exchanges, even on unopened items. We recommend trying a sample before committing to a full-size fragrance.
For more details, please see our Refund Policy.
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If your order arrives damaged, defective, leaking, or incorrect, please email us at hello@fzotic.com within 7 days of delivery.
Include your order number, a brief description, and photos of the product and packaging. We'll review the issue and help arrange a replacement or refund, as appropriate.
Please keep the product and packaging until you hear from us.