Fragrance is deeply personal, and we want you to choose thoughtfully. If you have not experienced one of our fragrances before, we strongly recommend ordering a sample before purchasing a full-size bottle.

ALL SALES ARE FINAL

Because FZOTIC products are not packaged with plastic wrapping or tamper-evident seals, we cannot verify that a returned product has remained unopened or unused. For product-integrity reasons, all fragrance, sample, and soap purchases are final sale and cannot be returned or exchanged.

Opened or sprayed fragrances cannot be returned or refunded based on scent preference.

DAMAGED, DEFECTIVE, LEAKING, OR INCORRECT PRODUCTS

If your order arrives damaged, leaking, defective, or incorrect, please contact us at hello@fzotic.com within 7 days of delivery so we can make it right.

Please include:

• Your order number
• A brief description of the issue
• Photographs of the product, shipping carton, and packaging

After reviewing the issue, we may provide a replacement or refund, depending on the circumstances. Please retain the product and all original packaging, and do not send or discard anything unless instructed by our customer-care team.

SHIPPING DAMAGE

Please inspect your order promptly after delivery. If the shipping carton or product was damaged in transit, retain all packaging and send us photographs so we can document the damage and determine the appropriate resolution.

QUESTIONS ABOUT YOUR ORDER

If you have questions or concerns about an order, please contact us at hello@fzotic.com before sending anything back. Returns sent without prior authorization will not be accepted.

This policy does not limit any rights or remedies that cannot be excluded under applicable law.